Frequently Asked Questions

How do I order an item that is sold out?

Each product page has it’s own “Request Pre-Order” section that you can request the creation of an item if it is out of stock or coming soon. Please be advised not all sold out items are guaranteed availability. 

I do not know what crystals will help me, where can I read to choose the best options?

Please visit the Crystal Guide to discover which crystals will benefit you most. We are continuously updating our crystal guide so be sure to check back.

How can I pick certain crystals or colors for an already made piece/style?

You can request a custom order, style and colors by filling out the contact form.

How much is shipping?

Shipping varies on the weight and size of the item(s). Shipping ranges from $10-30 by UPS Ground.

If you order $100+ Shipping is FREE!

Do you ship outside the US?

Sorry currently we ship only within the United States and Canada.

Can I return or exchange an item?
We accept returns delivered to us within 15 days of the date of sale.  Unfortunately we do not accept returns of broken gems, water damaged items or worn out jewelry.  We don’t warranty against breakage,  water damage, discoloration due to wear or items which are lost or stolen.

 

How do I get an item repaired?
Please send detailed photos to [email protected] and we will determine if your piece can be fixed. Be sure to include your order number if you have it. There is a charge for repairs.

Items will wear out if worn a lot, snagged or dropped, especially stretch bracelets which will stretch out over time.  Sometimes a person will hit a gemstone on a hard surface without realizing it and later that gemstone will break.  Wear and tear, and damage is not covered under our warranty. 
How can I charge my jewelry?

Certain gemstones can be charged with just 10 minutes in the sunlight or moonlight. Visit How to Charge Your Crystals and follow instructions to perform a cleansing.

How do I remove negativity from my crystals/jewelry?

Please follow instructions here – Cleansing Process